Operational Audit: Starting at $1500

The goal of the Operational Audit is to gain a comprehensive understanding of the fundamental business process of your organization so that we can identify opportunities for streamlining or automation through technology.

Product Management Analysis

Inventory Management Analysis

Payment Processing Analysis

Fulfillment Management Analysis

Returns Management Analysis

Support Management Analysis

01

Operations Auditing Services

Product Management Analysis: An evaluation of product data including product attributes and product data integrity.

Inventory Management Analysis: An evaluation of inventory configuration and automated inventory management.

Payment Processing Analysis: An evaluation of payment processor, test transaction policies, discounts and payment method configuration.

Fulfillment Management Analysis: An evaluation of fulfillment practices, order feeds, tracking feeds, shipping services, fulfillment configuration, and post-purchase experience.

Returns Management Analysis: An evaluation of returns process and configurations.

Support Management Analysis: An evaluation of customer support practices and tools.

02

Written “Summary of Findings” Audit Report:

A written report including a list of our findings and recommendations.

03

Prioritization Matrix

A prioritization matrix including the estimated return (impact) of each recommendation and level-of-effort (cost and timeline) to implement.

04

Presentation of “Summary of Findings”

Upon completion of the “Summary of Findings” Audit Report, Trellis will schedule a call with important stakeholders from the client’s team and present the report.

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